Your Privacy Is Our Responsibility

Introduction & Scope

This Privacy Policy ("Policy") applies to the 5a55 platform and all services connected to it. When you visit the 5a55 website, create an account, or use any of our services, you are considered to have voluntarily accepted the terms of this Policy.

Our goal is to ensure the highest protection of your personal information and not to disclose it to any unauthorized party. 5a55 believes that digital privacy is a fundamental right, and we respect that right.

What Information We Collect

5a55 only collects information that is necessary for providing our services, managing accounts, and meeting legal obligations. We may collect the following types of information:

2.1 Personal Identity Information

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Current and permanent address
• Username and password provided at account creation (stored in encrypted form)

2.2 Financial and Transaction Information

• Records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction date, amount, and method
• Mobile banking number (the full number is never stored — only the last 4 digits)

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type, version, and language settings
• Site access time and page visit history (log data)
• Cookie and session information (details in Section 08)

2.4 Support and Communication Information

• Records of communication with us via live chat and email
• Content of complaints or feedback

Purpose of Data Collection

The collected information is used for the following legitimate purposes:

• Account registration and management, and user identity verification
• Processing deposits, withdrawals, and bonus transactions
• Fraud prevention and platform security
• Fulfilling legal obligations and implementing responsible gaming policies
• Providing customer support and resolving issues
• Improving service quality and enhancing the user experience
• Age verification for 21+ and ensuring responsible gaming

5a55 never sells your information to third parties or shares it for marketing purposes.

Information Sharing and Disclosure

We treat your personal information as strictly confidential. Only the minimum necessary information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer) and technical services. These partners are contractually bound to uphold the same privacy standards.

4.2 Legal Obligations

We may be required to disclose information by order of a competent court, a lawful request from a government authority, or applicable law. In such cases, only the minimum information legally required will be disclosed.

4.3 Fraud and Security

If fraud, money laundering, or any other illegal activity is suspected, the necessary information may be provided to the relevant authorities.

Data Security Measures

To protect your information, 5a55 has implemented industry-standard technical and organizational measures:

• 256-bit SSL/TLS encryption used for all data transmission
• Encryption of stored sensitive data (at-rest encryption)
• Passwords are never stored in plain form — only in hashed form
• Regular security audits and vulnerability testing
• Access controls — only authorized staff can view personal information
• Firewalls, intrusion detection systems, and continuous monitoring
• Rapid response plan for security incidents

However, no data transmission over the internet is 100% secure. We make every effort, but complete security cannot be guaranteed. Keep your account password strictly confidential.

Data Retention Period

5a55 retains your personal information only for as long as it is needed for the relevant purpose or required to meet legal obligations.

• Active account data: for the entire duration the account remains active
• Transaction records: at least five years after account closure (legal requirement)
• Identity verification documents: as required by legal obligations after account closure
• Support conversations: up to two years after the issue is resolved
• Log data and cookie information: up to 12 months

Once the specified period has passed, data is securely deleted or anonymized.

User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request at any time to know what information we hold about you.

7.2 Right to Rectification

If any of your stored information is incorrect, you have the right to request that it be corrected.

7.3 Right to Erasure

Beyond legal obligations, you may request that your personal information be deleted. However, this right may be limited in the case of active accounts or ongoing transactions.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Lodge a Complaint

If you believe your information privacy has been violated, you may file a complaint directly with the 5a55 support team.

To exercise any of the above rights, contact our support team via live chat or email.

Cookies and Tracking Technologies

The 5a55 website uses cookies and similar technologies that help improve your browsing experience.

8.1 Essential Cookies

These cookies are essential for the core functionality of the site — maintaining login sessions, security verification, and saving preferences. They cannot be disabled.

8.2 Functional Cookies

Used to remember language preferences, display settings, and session information.

8.3 Analytics Cookies

Used to understand which pages on the site are used most and how users navigate. The data collected remains anonymous.

You can manage cookies from your browser settings, but disabling cookies may cause some services to not work properly.

Protection of Minors

5a55 is strictly for users aged 21 and above. We do not knowingly collect any information from persons under 21 or allow them to create accounts.

If we discover that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

If a parent or guardian suspects that their child is using 5a55, please contact our support immediately.

Changes to the Policy

5a55 reserves the right to change or update this Privacy Policy at any time. In the event of changes:

• The "Last Updated" date on this page will be changed
• Registered email addresses will be notified of significant changes
• Continued use of the site after changes will be considered acceptance of the new policy

We therefore encourage you to visit this page regularly.

Third-Party Links and Services

The 5a55 website does not contain links to any third-party websites. However, game content from providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe is displayed on our platform.

These game providers follow their own privacy policies. 5a55 is not responsible for their data practices, but we work only with trusted and recognized providers.

International Data Transfers

Some technical services of 5a55 may be operated on servers outside Bangladesh. In such cases, we ensure that:

• All data transfers are completed using encrypted methods
• Adequate data protection measures are in place in the destination country
• Service providers follow international security standards

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

We take all privacy-related requests seriously and resolve them as quickly as possible.